On rare occasions, Ali's K9 Clips may need to cancel an appointment due to weather, road conditions, equipment failure, etc. Every effort will be made to contact you in advance of the appointment. If you cannot keep your appointment, please call Ali's K9 Clips 24 hours in advance so we may fill your spot. Failure to call in advance or failure to have your pet available for the grooming services scheduled may result in a charge of $25 which must be paid prior to your next appointment.

Payment is due at the time services are rendered. Ali's K9 Clips accepts cash and personal checks; however, any check returned due to insufficient funds will be subject to a $30 fee.

Safety

For health and safety reasons, we do not tranquilize animals. I reserve the right to refuse service to any dog I regard as too sick, injured or overly aggressive. I appreciate your understanding. Aggressive or matted dogs may be charged an additional fee.

De-matting of Coats

Matted dogs should be clipped down and placed on a maintenance grooming schedule. De-matting is inhumane to the animal, expensive to the client, and dangerous to the stylist. Brush-out time should be discussed with the stylist.

Ear Cleaning

Stylists will routinely clean ears and pluck hair from the ear canal of all dogs who don’t have questionable ear infections. Your veterinarian will want to see the problem “intact.” Stylists will not clean ears if the dog appears to be “over” stressed by the procedure or overly aggressive.

Nail Trims

Stylists will routinely trim nails on all dogs who are not overly aggressive.

Anal Sac Expression

Whether or not to express the anal sacs as a standard part of the grooming procedure is a matter of debate among many professional stylists. Many feel that if and when necessary, this is best left to the veterinarian.....it is an invasive procedure. The treatment is only necessary when the anal sacs are clogged or impacted, and there should be no reason to do it otherwise. If the anal sacs are incorrectly expressed, it can result in an infection of the anal glands. This procedure can be done at the request of the pet owner

Pet Injuries

Every precaution is taken to see to it that your pet is handled in a kind, loving, and humane manner. Clients should realize, however, that we are not working with inanimate objects. They sometimes move unexpectedly. Any injury is handled as follows: (1) immediate 1st aid treatment by the stylist, and (2) notification to the pet owner. There is no reason for any stylist to ever try to hide an injury......accidents do happen. Emergency care is rare but may be necessary. We maintain relationships with nearby veterinarians. All Ali's K9 Clips customers are asked to sign our Pet Protection Agreement to specify how emergency care should be handled.

Privacy

We use the personal information collected from you to answer your questions, give you an accurate price quote, advertise services or complete requested services. Such personal information as we collect is not used for any other purpose and is not shared or sold to third parties.